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q2a installation with fatcow hosting

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please help me,while insatlling q2a ,i met with a problem.i am not able to create database and usermanagemnet ,it says error 1115:unknown characterset 'ascii'.  how to add missing characterset and is it possbile with fatcow hosting

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you have to be more specific or no one will be able to help! Not all of use are using fatcow.
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