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confirmation email does not work. what should be done with this problem? mass mailing works but my website does not send confirmation email. I tried smtp but it doesn't work either.

I see many people ask about this problem.

could anyone help please?
Q2A version: 1.8
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Any error in mail log?
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are you using shared hosting, cloud server ?? if could sever, who configured?
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edited by
@arjunsuresh No there is not.
@ProThought I am using shared hosting for three years without problem. Also Webmail works but my website does not send confirmation email..
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I recommend you to contact hosting provider, there is very less you can do from your side.

webmail is setup in a different way.

They might have disabled sending emails by php script on their server.

btw, who is hosting provider?
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I asked them about sending email by php script and they created a page to send email by php in my web site, it works very well.
host provider: https://www.hetzner.com/
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That is good you tried. can you PM me your site.

also make sure below option is not enabled
admin->emails
Send email via SMTP instead of local mail
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please check the pm, thanks.

1 Answer

0 votes
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You need to watch this video to fix this problem.

https://www.youtube.com/watch?v=0A4VLHHrYuk

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